Shipping & Delivery

Effective Date: January 1, 2025
Website: https://winbazarbd.com

At WinBazarBD, we aim to ensure that every order reaches you safely, quickly, and efficiently. This Shipping & Delivery Policy explains how deliveries are managed on our platform and what you can expect after placing an order.

1. How Delivery Works

Since WinBazarBD is a multi-vendor marketplace, each vendor manages their own product listings and delivery schedules.

  • Orders may be shipped directly by the vendor or through our verified delivery partners.
  • In cases where multiple vendors are involved, products may arrive in separate packages.
  • Delivery time and cost may vary depending on the vendor’s location, product type, and delivery method.

2. Delivery Coverage

We deliver across most major cities and towns in Bangladesh.
Some remote or rural areas may have limited delivery coverage or extended delivery times.

3. Estimated Delivery Time

  • Inside Dhaka: 1–3 working days
  • Outside Dhaka: 3–7 working days
    Delivery timelines may vary depending on vendor handling time, product availability, and courier performance.

4. Delivery Charges

  • Delivery charges are set by the individual vendors or delivery partners and displayed during checkout.
  • In some cases, vendors may offer free delivery based on promotions or order value.

5. Order Tracking

After your order is confirmed, you will receive:

  • A confirmation email/SMS with order details.
  • A tracking number or link (where applicable) to monitor delivery status.

If tracking is unavailable, our support team can assist you in checking order progress.

6. Delayed or Failed Delivery

Delays may occur due to:

  • Unavailability of products
  • Incorrect shipping details provided by the customer
  • Courier service interruptions or weather conditions

If your order is delayed, our customer service team will inform you and help resolve the issue promptly.

7. Delivery Confirmation

A successful delivery will be confirmed by:

  • The buyer’s signature or confirmation code
  • Digital confirmation via SMS/app notification (for some couriers)

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

8. Multiple Shipments

If you ordered items from multiple vendors, you may receive them in different packages with separate delivery times. Each shipment will have its own tracking information.

9. Contact & Support

For questions about your order status or delivery, please contact our support team:
📧 Email: support@winbazarbd.com
🌐 Website: https://winbazarbd.com